Shipping policy
Shipping options are available for both pick up locally (Orange, NSW) or through Australia Post. We want you to get your order safely and quickly, so read on for our Shipping Policy.
Processing Time
We aim to ship all orders within 24 hours of receiving your order (excluding weekends and public holidays).
Please allow for an extra 2-3 business days for dispatch during peak holiday and sale periods.
Order Pickup
Orders can be picked up locally in Orange, NSW. Message us if you're in Orange and want to pick up your order, and we can arrange a collection point.
Flat Rate Shipping
Orders are generally shipped within 1-2 business days using Australia Post.
A flat rate shipping fee of $9.95 applies for Parcel Post.
A flat rate shipping fee of $15.95 applies for Express Post
We do not ship outside of Australia at this time.
Returns & Exchanges
At Nikki Jean we want you to love your purchase as much as we love our products. If you are not happy with your purchase for any reason please contact us for a exchange or refund.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@hausofnikkijean.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Sending/shipping a return to us will be at your own expense
You can always contact us for any return question at hello@hausofnikkijean.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hausofnikkijean.com.